Edit user

An Administrator can edit a user on this page (or user can edit his own profile), change his username, first/last names, email, change password etc.

You can also override the system-default language for the user or override the system-default timezone - this way the main ticket grid and the ticket page will display times in user-specific timezone. Other pages (like reporting etc) will still use the system-default timezone.

An Administrator can also edit user's permissions: make him administrator, a technician, or a manager (or just keep him a regular user).

• To make a user an admin - simply tick the "Is Administrator" checkbox.
• To make a user a technician - grant the user permission to one or more categories. After that the user will be able to handle tickets in these categories and will receive notifications about new tickets in his categories.
• To make a user a manager - simply tick the "Manager" checkbox. "Managers" can view tickets from other users within the same company (companies are assigned to users using this very page)

Avatars

Users can upload their own avatar images, if avatars are enabled in your Helpdesk. The avatar image should be in a form of square - 100x100 pixels and 50Kb max. If users don't upload custom avatar images, Helpdesk will try to obtain the image from Gravatar.com using user's email address. If you are using Windows auth, helpdesk will try to get user avatars from Active Directory.

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